Verve is a Live Event and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Verve has offices in Dublin, London & Amsterdam and, as part of The Opus Group, we have partners throughout Europe and across the globe.

Account management is a dynamic and challenging role that requires relationship management and strategic thinking. By effectively managing accounts, Account Executives will drive revenue growth, build long-term client partnerships, and contribute to the overall success of the company.

Account Management

• Managing clients in the dispensing department, ensuring clients’ satisfaction regarding our new service offering.
• Understanding our clients’ dispensing industry to the best of your ability
• Presenting and demonstrating product/service solutions that address our clients’ needs.
• Using clear and effective communication.
• Representing the clients’ interests within your company, ensuring their needs are understood and addressed.
• Coordinating internal resources to deliver services effectively.
• Addressing client issues and concerns promptly and effectively
• Ensuring client satisfaction.
• Maintaining all relevant documentation related to the account, including all documentation and communication logs.
• Assisting on site across Ireland’s largest festivals and sporting events

Quotation Development

• Preparing accurate quotations for clients based on their needs and requirements.
• Ensuring that quotations are aligned with pricing strategies and profit margins.
• Customising quotations to address specific client requests and objections.
• Presenting and explaining quotations to clients, addressing any questions or concerns.

Day to Day-to-day responsibilities

• Responsible for receiving dispensing booking forms and replying to clients with quotations.
• Inputting relevant bookings into our CRM systems: Current and Procim.
• Receiving and documenting all delivery and collection information, including images of the equipment delivered and collected from various locations.
• Communicating with warehouse, logistics, and technicians regarding equipment troubleshooting.
• Responsible for maintaining client purchase orders and assigning them into the correct jobs.
• Liaising with the finance department regarding closing the job and asking them to send invoices.
• Involved in weekly catch-up with clients.
• Involved in weekly dispense department meetings.
• Helping create equipment troubleshooting logs on our CRM system.

Sustainability

We believe that businesses have a crucial role to play in addressing global challenges, and we are deeply committed to driving positive change through our work and our values. Verve is proudly ISO 20121, ISO 14001 and B-Corp certified, and is one of few event agencies to hold all of these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events.

Diversity

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Celebrating our inclusive and diverse culture is integral to Verve. We know that for our business to thrive and to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities. Together, we continue to build a culture that encourages, supports and empowers our employees.