Account Manager

Date Posted: 03/05/2022

Location: London • Full Time

The Company:

Verve is a Live Event and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for global brands including names like Guinness, PIMM’S, Google, LinkedIn, Amazon, Danone Waters & Sysmex.

We’re a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature.

We’re looking for a talented Account Manager to join our friendly London team.

Established in 1991, Verve is headquartered in Dublin with a thriving London office and working across Europe. We have a team of over 70 full time award winning professionals spanning creative, digital, events, activation, entertainment and sponsorship departments.

We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade.

Key Responsibilities:

  • Supporting Account Directors across a variety of projects
  • Building strong relationships with clients, liaising with them on a day-to-day basis at middle level, depending on the client’s management structure, being the main point of contact, taking briefs and ensuring management of expectations and offerings
  • Budget management across individual projects, ensuring budgets can be built autonomously and to a high standard, thinking about the costs and how they meet the brief/vary in different scenarios. Thinking about margins and profitability
  • Looking after the day-to-day administrative detail of a project, including compilation and presentation of written documents and administration of the budgeting system, ensuring the budgeting and finance system is understood and executed in the correct way project dependent
  • Managing supplier relationships, ensuring that costs are being scrutinised and negotiated and the client is forefront of the mind when building a budget/working on a project
  • Running virtual events across a number of platforms such as Hopin & Zoom
  • Having a clear understanding of what success looks like for our clients and creating response/proposal accordingly
  • Managing projects from conception through to completion including all production elements and on site management
  • Putting together client facing proposals, whether this is a deck of a budget and ensuring attention to detail on work, reading through client facing documents to ensure no errors
  • Liaison with other client agencies (i.e. PR, advertising, sales promotion, design)

 

The Person:

Ideally you will have three to four years’ experience delivering client service within an agency environment and, on joining our passionate team, you will take ownership of and assist on a number of accounts. You will be given every opportunity to grow and develop your career within an Agency which dreams big.

  • Passion and drive for the Experiential & Events industry
  • Great knowledge of a project lifecycle, from budget skills through to production and delivery
  • Minimum 3 – 4 years’ experience of running of brand activations and virtual/IRL events
  • Excellent attention to detail, commitment to the team delivering the best job and getting your hands dirty when needed
  • Ability to work under pressure, meet the needs of the client under tight deadlines
  • Excellent verbal and written communication and interpersonal skills
  • Great experience in managing client relationships
  • Excellent planning and organisational skills
  • The ability to multitask, manage projects effectively and manage the expectations of others both internally and externally
  • Excellent computer skills, including Microsoft suite
  • Be a real team player who wants to get stuck in

Contract:

  • The contract is based on a full-time position
  • The holiday leave for the position is 20 days per annum
  • The position is subject to a probationary period of 6 months

Benefits of working at Verve:

  • Working with the best in the business
  • Great company culture (really). Year round CSR programmes and opportunity, Diversity and Inclusion programmes, BeLong+
  • Fantastic office environment
  • Sustainability Mandate (Verve is IS02012 certified), Volunteering projects, Give Back mentoring experiences
  • Active Social activities
  • Pilates/yoga weekly
  • Great opportunity to learn, continuous learning programme, MBAs, degrees, diplomas, certificates funded by Verve
  • Hybrid working between the London office in Bermondsey and WFH

Package:

  • Salary: Negotiable dependent on experience (£35 – £38k)
  • Phone bill paid (up to £60 per month)
  • Private health insurance after 1 year service with Verve
  • Contributory pension up to 5% gross salary per year
  • 20 days holidays (excl paid holidays at Christmas between office close and New Year’s reopen)
  • TOIL (Paid Time Off in Lieu for working weekends / bank holidays)
  • Loyalty month (1 additional month annual leave after 3 years)
  • Bike To Work Scheme
  • Access to Employee Assistance Programme

Salary: Competitive, depending on experience

Verve is an equal opportunities employer, we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown. Verve is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. 

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